Keele University Students’ Union’s Independent Advice Unit has received high praise in a recent Community Legal Service Quality Mark audit.
The IAU has been offering a full range of advice services to Keele students for the last 17 years, including advice on housing, debt, immigration and academic and personal issues. The Unit’s three trained advisors offer professional, free, independent advice that’s confidential and non-judgmental.
The IAU is a member of the Community Legal Service, which awards the Quality Mark. The Quality Mark itself ensures that organisations who provide legal services to members of the public have achieved quality assurance standards that assure the quality of information and advice provided.
While the unit has held the full award for the past 7 years, the post-award monitoring audit highlighted its ‘very good strategic planning process’ and its exemplary documentation process. The auditor said, “Congratulations to everyone involved in maintaining a high level of compliance…this is a credit to your organisation.”
